Return & Refund Policy – Sabor del Sol
1. Returns
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At Sabor del Sol, you have the right to return non-perishable products within 14 days of receipt, unless the exceptions below apply.
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Conditions for Returns
To be eligible for a return, the following conditions must be met:
• You must inform us in advance by email that you wish to return the product.
• The product must be unopened, unused, undamaged, and returned in its original packaging. -
Product-specific rules
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Olive oil: can only be returned if the bottle is unopened and undamaged. Opened bottles cannot be accepted for hygiene reasons.
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Sea salt and other dry products: can be returned if unopened and undamaged.
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Perishable products such as ham, cheese, or other fresh foods cannot be returned.
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Sealed products such as tea and other items that are not suitable for return for hygiene or health reasons are excluded from the right of withdrawal.
2. Refunds
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After receiving and inspecting the returned product, you will receive a refund within 14 days if the product meets the return conditions.
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The refund will be issued using the same payment method used at the time of purchase, unless otherwise agreed.
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Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrectly delivered.
3. Damaged or Incorrect Delivery
If you receive a damaged product or an incorrect item, please contact us within 48 hours of receipt, preferably with photos of the product and packaging. We will work with you to find a suitable solution.
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After receiving and inspecting the returned product, you will receive a refund within 14 days if the product meets the return conditions.
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The refund will be issued using the same payment method used at the time of purchase, unless otherwise agreed.
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Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrectly delivered.